Emergency Service

Emergency HVAC Service

When Your Heat Dies at 2 AM and It's 15°F Outside

Some HVAC problems can wait until Monday. Some can't.

A slow refrigerant leak costing you efficiency? That's a scheduling call. Your furnace refusing to light when the forecast shows single digits tonight? That's an emergency.

We answer emergency calls 24 hours a day, 365 days a year. But we'll also tell you if your situation can safely wait—because you shouldn't pay emergency rates for non-emergencies.

What Actually Qualifies as an Emergency

True Emergencies (Call Now)

Complete heating loss in freezing weather

If your indoor temperature is dropping toward 55°F and outside temps are below freezing, you have a real emergency. Pipes can freeze and burst at sustained indoor temps below 50°F. Water damage from frozen pipes can be catastrophic.

Gas smell from your furnace

Natural gas is odorized with mercaptan—that rotten egg smell. If you smell it: don't turn on any switches, don't use your phone inside, get everyone out immediately, call the gas company from outside (they respond free, 24/7), then call us after they clear the immediate danger.

Carbon monoxide detector alarming

CO is odorless, colorless, and lethal. Evacuate immediately, call 911 from outside, don't re-enter until fire department clears the home. After responders clear the danger, we identify and fix the source.

Complete AC failure during extreme heat with vulnerable occupants

95°F outside with no cooling is uncomfortable for healthy adults. It's genuinely dangerous for infants, elderly, or people with respiratory conditions. Indoor temps above 85°F with high humidity can cause heat exhaustion.

Active water leak from HVAC equipment

Condensate leaks can cause serious water damage quickly. A clogged drain on a central AC can dump 5-20 gallons of water per day into your ceiling, walls, or flooring.

Urgent But Not Emergency (Schedule for First Available)

• Heat working poorly but still running: Uncomfortable but not in danger.
• AC reduced but not dead: You're hot, but it can wait for regular hours.
• Unusual noises without other symptoms: Worth investigating, but can wait until tomorrow.
• Thermostat issues: Try fresh batteries first. Not risking freeze damage.

Can Wait for Regular Appointment

• Efficiency concerns ("It seems like it's running more than usual")
• Preventive concerns ("It's 10 years old and I'm worried")
• Minor leaks (small condensate puddles less than a cup)
• Zone imbalances (one room not heating/cooling like others)

What Happens When You Call

Step 1: Phone Assessment (5-10 minutes)

When you call our emergency line, a real person answers—not a voicemail or answering service. We'll ask about what's happening, symptoms you're seeing, indoor temperature, home situation, and what you've already tried.

Based on your answers, we'll tell you whether this is a true emergency requiring immediate dispatch, whether it can safely wait, and what you can do to protect your home while waiting.

Step 2: Dispatch and ETA (15-60 minutes)

If emergency dispatch is warranted, we give you a realistic ETA, technician name and contact, and updates if delayed. Average emergency response time: 45-90 minutes in our service area.

Step 3: On-Site Diagnosis (20-45 minutes)

Technician assesses safety first, stabilizes immediate threats, diagnoses root cause, and provides options and pricing. You approve the repair before we proceed. No surprises.

Step 4: Repair or Temporary Stabilization

We carry common parts on our trucks. If parts aren't available, we can usually stabilize the system temporarily until parts arrive. If the system can't be repaired, we'll help you establish temporary measures.

What to Do While Waiting

Heating Emergency in Cold Weather

Immediate actions:

• Close off unused rooms—concentrate heat in fewer spaces
• Hang blankets over windows—reduces heat loss dramatically
• Open cabinet doors where pipes run through exterior walls
• Drip faucets—running water resists freezing
• Use electric space heaters safely (never leave unattended)

Unsafe supplemental heat (avoid these):

Propane heaters indoors (CO risk), charcoal grills (CO risk), gas oven left open (CO and fire risk), unvented kerosene heaters (CO risk).

Cooling Emergency in Hot Weather

• Close blinds on sunny windows
• Open windows at night for cross-ventilation
• Minimize heat-generating activities (no oven cooking)
• Use fans to improve perceived temperature by 4-6°F
• Hydrate constantly—heat exhaustion starts with dehydration

Vulnerable occupant protocol: If elderly, infants, or medically compromised people are in the home, consider relocating to air-conditioned space. Monitor for heat exhaustion symptoms. Hot dry skin, confusion, or rapid pulse is a 911 call.

When to Call 911 vs. Us

Call 911 First

• Carbon monoxide alarm activation
• Strong gas smell
• Fire or smoke from equipment
• Anyone experiencing CO symptoms or heat stroke

Call Us First

• Equipment failure without safety threat
• No heat (after ruling out thermostat issues)
• No cooling with vulnerable occupants
• Water leaking from HVAC equipment
• After fire department or gas company clears a safety issue

Our Emergency Commitment

• We answer: A real person, not voicemail, 24/7/365.
• We're honest: If it can wait until morning, we'll tell you.
• We show up: When we say we're coming, we're coming.
• We fix it: We carry common parts and can resolve most emergencies same-visit.
• We're fair: You'll know the price before we do the work.

We hope you never need to call at 3 AM. But if you do, we'll be there.